1. Seller identification

These Terms and Conditions of Sale (T&Cs) govern the contractual relationship between SwissForge3D, a sole proprietorship, owner: Vincent Buttitta, Impasse de Riombochet 32, 1673 Promasens, canton of Fribourg, Switzerland (hereinafter "the Seller"), and any customer placing an order via the website or by requesting a quote (hereinafter "the Buyer").

Contact: contact@swissforge3d.ch

2. Scope of application

Any order or quote request implies full and unconditional acceptance of these T&Cs by the Buyer. The T&Cs in force at the time of the order are those applicable to the contract.

3. Products and services

SwissForge3D offers two types of service:

Online shop: 3D printed parts available in stock, delivered as-is.
Custom printing: parts produced according to files and specifications provided by the Buyer, subject to prior quote.

Photos and visuals are for illustration purposes only. Essential product characteristics are stated in the descriptions. For custom parts, specifications are defined during the quoting process.

4. Quotes and custom orders

Quote requests are processed as quickly as possible depending on project complexity. The quote is sent by email and is valid for 30 days from the date of issue.

An order is confirmed as soon as the Buyer has accepted the quote in writing, by email or online via the acceptance link included with the quote. By accepting the quote online, the Buyer confirms having read and accepted these Terms and Conditions of Sale. The production lead time is specified in the quote based on project complexity.

5. Pricing

Prices are in CHF. VAT is not applicable (turnover below the registration threshold). SwissForge3D reserves the right to modify its prices at any time. Products are billed at the price in force at the time the order is confirmed.

6. Payment and late payment

Online shop: payment is made when ordering, by card (Visa, Mastercard), Klarna or TWINT, securely processed via Stripe.

Quotes and invoices: the invoice is included in the parcel or sent separately. Invoices are payable within 10 days of their issue date, by QR-bill or TWINT. For orders on quote of CHF 200.– or more, a 50% deposit is invoiced upon acceptance of the quote; production begins once the deposit has been received and the balance is invoiced upon delivery. Invoices can be paid online via the payment link included with each invoice. In the event of late payment, a first reminder is sent free of charge. Subsequent reminders are charged CHF 20.– (2nd reminder) and CHF 30.– (3rd reminder). Default interest of 5% per annum is due from the first reminder (Art. 104 CO).

7. Delivery

SwissForge3D ships within Switzerland only. Shipping costs are indicated at the time of ordering.

In-stock items: dispatched within 2 to 5 business days after receipt of payment.
Custom parts: lead time defined in the quote based on project complexity.

Lead times are provided as estimates. SwissForge3D cannot be held liable for delays attributable to carriers or exceptional circumstances.

8. Returns

Swiss law does not provide a right of withdrawal for online purchases. SwissForge3D nevertheless voluntarily offers a 14-day return right on in-stock items.

To use it, the Buyer announces the return to contact@swissforge3d.ch within 14 days of receipt, then sends the item back unused and in its original condition. The price of the item is refunded within 14 days of receiving the return. Return costs are borne by the Buyer, unless the item is defective.

Custom-made or personalised parts cannot be returned, as they are made to the Buyer's specifications. They remain covered by the warranty (article 9).

9. Warranties and liability

The statutory warranty under Swiss law applies (2 years for consumers). It covers manufacturing defects: a part broken or delaminated on arrival, dimensions or color different from those approved in the quote, or a clearly failed print.

A defect must be reported as soon as it is discovered to contact@swissforge3d.ch, with photos. If the defect is confirmed, SwissForge3D reprints the part free of charge or, if that is not possible, refund the Buyer.

The warranty does not cover normal wear, nor damage caused by heat, UV, moisture, a fall or a use not stated when ordering.

SwissForge3D is not liable for damage resulting from improper use of the parts, an incorrect 3D file provided by the Buyer, or unauthorised modification of the parts.

Fused Deposition Modeling (FDM) 3D printing has technical limitations inherent to this manufacturing process: parts are not perfectly watertight without post-processing (varnish, resin, etc.), dimensional tolerances depend on the printer and material used (roughly ±0.1 to 0.3 mm), and mechanical strength varies depending on print orientation and infill density. Where the Buyer has been informed of these limitations and nonetheless chooses to confirm an order for a given use (water immersion, mechanical stress, heat exposure, etc.), SwissForge3D cannot be held liable for consequences resulting from these characteristics inherent to the process.

10. Intellectual property

Original creations by SwissForge3D: 3D models designed by SwissForge3D (keychains, lightboxes, personalised decorations, wall decor and any other original creations present or future on the site) are protected by copyright in accordance with the Swiss Federal Act on Copyright (CopA) and applicable international conventions.

It is strictly forbidden to reproduce, copy, modify, redistribute or commercially exploit these creations, in digital form (STL, OBJ, 3MF or other files) or physical form, without prior written authorisation from SwissForge3D. Any violation may be subject to civil and criminal proceedings.

Files submitted by the Buyer: The Buyer certifies that they hold all rights to the 3D files they submit to SwissForge3D and releases the Seller from any liability in the event of a third-party rights infringement. Client files are kept confidential and are not reused without express authorisation.

11. Personal data

Data collected at the time of the order is used solely for its processing and follow-up. It is neither sold nor rented, and is only passed on to the providers needed for the order (payment, delivery). See the privacy policy.

12. Applicable law and jurisdiction

These T&Cs are governed by Swiss law. In the event of a dispute, the parties undertake to seek an amicable resolution. Failing that, the competent court is that of the Seller's domicile, in the canton of Fribourg, Switzerland, subject to the mandatory right of a consumer Buyer to bring proceedings at their own domicile (art. 32 Swiss Civil Procedure Code).