Frequently Asked Questions

Lead time depends on the complexity of your project and is specified in the quote. It is generally between a few days and two weeks.

Go to the Custom order page, fill in the form and attach your file. You will receive a personalised quote by email promptly.

STL, OBJ and 3MF formats are accepted, as well as vector files (SVG, DXF, AI, EPS) for a logo or a keychain. If in doubt, feel free to contact me before sending your file.

Any modification or cancellation must be requested before production starts. Once manufacturing has begun, no changes can be made.

I do not accept orders reproducing characters, logos, or designs protected by copyright or a registered trademark (Disney characters, Marvel, video games, trademarks, etc.), unless explicitly authorised by the rights holder.

It's a licensing system that defines what you're allowed to do with a 3D model shared by its creator (printing, modifying, commercial use…). It's found on most 3D file-sharing platforms: Thingiverse, Printables, MakerWorld, Cults3D, etc.

Each letter adds a condition to the base license (CC BY):
• BY (Attribution): you must credit the original creator.
• SA (Share Alike): any reuse must be shared under the same license.
• ND (No Derivatives): the model cannot be modified.
• NC (Non Commercial): the file cannot be used for commercial purposes.
They combine, e.g.: CC BY-NC-SA, CC BY-ND, CC BY-NC-ND…

No. A paid printing service is considered commercial use of the file. I cannot produce, for payment, a licensed model marked NC (Non Commercial), in any combination (CC BY-NC, CC BY-NC-SA, CC BY-NC-ND).

Always check the license stated by the creator on the download platform. If in doubt, contact me before sending your file, I systematically verify the source and associated rights before any production.

No problem! If you are the author of the model, or it is in the public domain or under a CC0 / Public Domain license, I can print it without restriction.

Depending on your needs: PLA, PLA Matte, PLA Silk+, PETG, PETG-CF (carbon-reinforced), ABS, ASA and TPU. Check the filament guide to choose the right material for your project.

It depends on the material. PETG withstands up to 80 °C and is semi-resistant to moisture. ABS and ASA offer better thermal resistance (~95 °C) and UV resistance. PLA is not recommended for hot or humid environments.

Yes, a wide range of colors is available depending on the selected material. Please specify your preferences when requesting a quote.

No, SwissForge3D delivers within Switzerland only.

Online shop: Visa, Mastercard, Klarna and TWINT, securely processed via Stripe. Orders on quote: QR-bill or TWINT, payable within 10 days of the invoice date.

Shipping costs are calculated and shown at checkout, based on the weight and dimensions of the parcel.

Yes. Shop items are in stock and dispatched within 2 to 5 business days after payment is received.

Yes, in-stock items can be returned within 14 days of receipt, unused and in their original condition: email me at contact@swissforge3d.ch. Custom-made parts cannot be returned, but they remain covered by the warranty in case of a manufacturing defect.